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RETURNS & FAQ

 

1. How do I put in a coupon code? 

2. How do I pay with a Credit Card instead of Paypal?

3. Sizing Questions? 

4. Why are there minor variations in my dress fabric?

5. What stores can we find your garments in/do you wholesale? 

6. Shipping questions?

7. Return Policy? 

 

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Where do I put in my Coupon Code?

coupon-code.jpg

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Don't use paypal? No problem.

 When you get to the checkout and it shows you the "Paypal login", look to the left side of the page. There will be a link to let you "Continue" and use a Credit Card, no paypal needed. 

creditcardinstructions.jpg

 

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Be sure to check the Sizing Chart link and read all descriptions for "Fit Tips" & suggestions. 

 

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Other Frequently Asked Questions

Why are some of the fabrics on my dress slightly different? All Hand Jive Clothing pieces are handmade using limited run fabrics right here in the US. Some minor variations will occur and are not considered a defect. All of our pieces are hand made and one of a kind. 

What stores can we find your clothing in? None. We do not sell in stores nor to stores. We sell exclusively through regional Art Fairs (see the "Shows" page) and online.

Do you ship internationally? We sure do.

Where do you ship from? Fort Wayne, Indiana

How long does it take to get my order? It can take anywhere between 1-2 weeks. Although we'll do everything we can to get your order out as quickly as possible.

What is your return policy? You have up to 30 days from the ship date to return your items. Shipping costs for both directions is up to you.

RETURN DIRECTIONS:

EMAIL returns@handjiveclothing.com AND REQUEST AN RA#

 [YOU MUST get an RA# for all returnsReturns without an RA# will not be accepted]

 Please Include the Following Info:

 - Write RA# On Outside Of Packaging

 - Subject: Return OR Exchange and the Order #

 - Name on order

 - Order Date & Total

 - Which items are being returned OR exchanged

 - A brief description of the problem (name & size of exchange item requested, different size, etc.)

RETURN TO: [Note: You Must Request an RA# before sending]

Hand Jive Clothing - RETURNS RA#????-????

2707 Meadow Rose Dr

Nashville, TN 37206

NOTE: We will email you a RA# to include with the above listed info so we can get it processed and you taken care of asap.

 

 

 


 

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